Privacy Policy

Effective Date: August 16, 2026

1. Information We Collect

At UMC Rides, your privacy is a top priority. We collect the following types of information to provide and improve our services:

• Account Information: Name, email address, phone number, and password when you register.
• Location Data: GPS coordinates to match you with nearby drivers, track ongoing rides, and ensure passenger safety.
• Payment Information: Mobile Money (MoMo), Airtel Money, or card details processed securely through our payment partners.
• Device Information: Operating system, IP address, and app usage statistics to improve platform performance.

2. How We Use Your Information

We use the data we collect to:

• Connect riders with available moto drivers in Kigali and surrounding areas.
• Process payments for rides securely.
• Provide customer support and resolve disputes.
• Send important updates, receipts, and service announcements.
• Enhance platform safety, detect fraud, and prevent abusive behavior.

3. How We Share Your Information

UMC Rides does not sell your personal data. We only share information in the following limited circumstances:

• With Drivers: We share your pickup location, destination, and first name with drivers to facilitate the ride.
• With Service Providers: Third-party payment processors (e.g., MTN MoMo, Airtel) and cloud hosting providers.
• For Legal Reasons: If required by Rwandan law or in response to valid legal requests from authorities.

4. Data Retention & Security

We implement industry-standard encryption and security measures to protect your data. Information is retained only as long as your account is active or as needed to provide our services and comply with legal obligations.

5. Your Privacy Choices

You have control over your data. You may:

• Disable location tracking through your device settings (Note: this may limit your ability to request rides).
• Update or correct your account information at any time.
• Request the deletion of your account and associated data by contacting our support team.

6. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via the UMC Rides app or by email. Continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to our support team:

Email: umcrides@gmail.com